Terms & Conditions

Welcome to Orannge

These Terms & Conditions ("Terms") govern your access to and use of the Orannge website, products, services, applications, communications and any related offerings.

By accessing our website or engaging our services, you acknowledge that you have read, understood and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you should discontinue using our website and services immediately.

1. About Orannge

Orannge is a digital technology company providing professional software and creative solutions including but not limited to:

• Website Development
• Mobile Application Development
• UI/UX Design
• Branding & Identity Design
• AI Agent Development
• Cloud & Backend Development
• Website Maintenance
• Technical Support
• Product Strategy
• Digital Consultation
• Custom Software Development
• Other technology services offered from time to time

These Terms apply to every visitor, customer, business partner, organisation and individual using our website or services.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that:

• You are at least 18 years of age or legally authorised to enter into contracts.
• You have the legal authority to act on behalf of yourself or your organisation.
• You will comply with all applicable laws and regulations.
• All information provided by you is accurate and complete.

3. Scope of Services

Orannge provides digital services based on the specific project proposal, quotation, agreement or statement of work shared with the client.

Each project may differ in:

• Deliverables
• Timelines
• Features
• Technologies
• Pricing
• Support period
• Revision limits
• Hosting arrangements
• Deployment process

Only the items explicitly agreed upon in writing will form part of the project scope.

Any additional requests outside the agreed scope may require revised timelines and additional charges.

4. Quotations and Pricing

All quotations provided by Orannge are based on the information available at the time of estimation.

Quoted prices may change if:

• Project requirements change
• Additional features are requested
• Existing functionality is modified
• Third-party costs increase
• Project timelines are extended due to client requests

Unless otherwise stated, quotations remain valid for the period mentioned in the proposal.

5. Project Requirements

Clients are responsible for providing all required project materials in a timely manner, including where applicable:

• Content
• Images
• Logos
• Brand Guidelines
• Documents
• Product Information
• Technical Requirements
• Login Credentials
• Domain Access
• Hosting Access
• API Keys
• Third-party Accounts

Delays in providing required information may affect project timelines.

6. Client Responsibilities

The client agrees to:

• Provide accurate project information.
• Review deliverables promptly.
• Respond to communication within a reasonable timeframe.
• Provide approvals when requested.
• Obtain rights for all content supplied.
• Maintain backups of their own data where appropriate.
• Ensure that all supplied materials do not violate any laws or third-party rights.

The client remains solely responsible for the legality and ownership of all materials submitted to Orannge.

7. Payment Terms

Payment schedules are defined within the project quotation or agreement.

Unless otherwise agreed:

• Advance payments are required before work begins.
• Milestone payments must be completed before subsequent work progresses.
• Final deliverables may be withheld until outstanding payments are cleared.
• Taxes, where applicable, shall be paid by the client.

Failure to make payments on time may result in:

• Temporary suspension of work
• Delayed delivery
• Suspension of support services
• Additional administrative charges where legally permissible

8. Refund Policy

Due to the customised nature of digital services, payments made are generally non-refundable.

Refunds may only be considered in exceptional circumstances and solely at the discretion of Orannge.

Completed work, consultation hours, design efforts, research, development time and third-party costs are generally not eligible for refunds.

9. Project Timelines

Estimated timelines are based on:

• Timely client communication
• Availability of required resources
• Scope remaining unchanged
• Third-party services functioning normally

Project schedules may be extended due to:

• Scope changes
• Client delays
• Third-party dependencies
• Force majeure events
• Technical challenges beyond reasonable control

Orannge will make reasonable efforts to communicate any expected delays.

10. Revisions

Projects may include revisions as specified in the proposal or quotation.

Revisions apply only to work within the approved scope.

Requests involving:

• New features
• Functional changes
• Structural redesign
• Platform migration
• Technology replacement

may be treated as additional work and quoted separately.

11. Intellectual Property

Unless otherwise agreed in writing:

Client-Owned Materials

The client retains ownership of:

• Logos
• Brand assets
• Business content
• Documents
• Images
• Existing intellectual property supplied by the client

Orannge-Owned Materials

Orannge retains ownership of:

• Internal development methodologies
• Frameworks
• Reusable code libraries
• Design systems
• Templates
• Proprietary tools
• Internal processes
• Technical know-how
• Automation systems

Ownership of custom project deliverables transfers only after full payment has been received, unless otherwise stated in writing.

12. Third-Party Services

Projects may involve third-party services including:

• Cloud providers
• Payment gateways
• Maps
• APIs
• Hosting providers
• Analytics platforms
• AI providers
• Communication platforms

These services operate under their own terms and policies.

Orannge is not responsible for:

• Service outages
• Pricing changes
• Policy updates
• Feature removals
• Data loss caused by third-party providers

13. Website Hosting and Domains

Where clients purchase hosting or domain services independently:

• The client remains the legal owner.
• Renewal responsibility remains with the client unless otherwise agreed.
• Orannge is not responsible for expiry due to missed renewals.

Where hosting is managed by Orannge, responsibilities will be governed by the applicable service agreement.

14. AI Services

Projects involving Artificial Intelligence may utilise third-party AI technologies.

Clients acknowledge that AI-generated outputs:

• May not always be accurate
• May require human verification
• May occasionally contain unexpected results
• Should not be relied upon as professional advice

Clients remain responsible for reviewing all AI-generated outputs before business or commercial use.

15. Confidentiality

Both parties agree to maintain confidentiality regarding non-public information exchanged during the project.

Confidential information includes but is not limited to:

• Business strategies
• Source code
• Financial information
• Customer information
• Login credentials
• Technical documentation
• Product roadmaps

Confidential information shall not be disclosed unless:

• Required by law
• Approved in writing by the other party
• Already publicly available through lawful means

16. Acceptable Use

Users agree not to:

• Violate applicable laws.
• Attempt unauthorised access to systems.
• Upload malicious software.
• Interfere with website functionality.
• Copy or reproduce website content without permission.
• Reverse engineer proprietary software where prohibited.
• Misrepresent their identity.
• Use our services for fraudulent activities.
• Distribute harmful or unlawful content.

Any misuse may result in immediate suspension or termination of services.

17. Service Availability

While we strive to maintain continuous availability, we do not guarantee uninterrupted operation of:

• Website
• Client portals
• Online services
• APIs
• Hosting environments

Temporary interruptions may occur due to:

• Maintenance
• Software updates
• Infrastructure upgrades
• Security measures
• Third-party outages
• Internet disruptions

18. Limitation of Liability

To the maximum extent permitted by applicable law, Orannge shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including but not limited to:

• Loss of revenue
• Loss of profits
• Loss of business opportunities
• Data loss
• Business interruption
• Reputation damage
• Third-party claims

Our total liability arising from any project shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

19. Indemnification

The client agrees to indemnify and hold harmless Orannge, its employees, directors, contractors, and affiliates against claims, liabilities, damages, losses, costs and legal expenses arising from:

• Client-provided content
• Copyright infringement by supplied materials
• Misuse of delivered software
• Violation of applicable laws
• Brech of these Terms

20. Termination

Either party may terminate the engagement under circumstances including:

• Material breach of these Terms
• Non-payment
• Fraudulent activity
• Illegal use of services
• Mutual written agreement

Upon termination:

• Outstanding payments remain payable.
• Completed work may be delivered subject to payment.
• Access to ongoing development environments may be revoked.
• Confidentiality obligations shall continue to apply.

21. Force Majeure

Orannge shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters
• Government actions
• War
• Civil unrest
• Pandemics
• Internet failures
• Power outages
• Cybersecurity incidents
• Labour disputes
• Failure of third-party infrastructure

Project timelines shall be extended for the duration of such events where necessary.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Orannge is registered and operates.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

23. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions will be published on this page with the revised "Last Updated" date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with any signed proposal, quotation, service agreement, statement of work, or other written agreement between the parties, constitute the complete understanding regarding the services provided by Orannge and supersede all prior discussions or understandings relating to the same subject matter.

26. Contact Information

For any questions regarding these Terms & Conditions, please contact us.

Orannge

Email: orannge15@gmail.com

Phone: 8446955331 / 8010863871

Business Address: Annonymus

27. Acknowledgement

By accessing our website, requesting our services, or entering into a business relationship with Orannge, you acknowledge that you have read, understood and agreed to these Terms & Conditions.